Nexthink, the leader in Digital Employee Experience (DEX) management, is warning that failing to align IT and HR to improve the onboarding experience will hamper businesses in the race for the best talent, and cause US organizations to waste $2.2bn on rehiring IT and tech talent every year.
“The role of IT in securing and retaining top tech talent cannot be overlooked,” commented Tim Flower, DEX Strategist, Nexthink. “It’s not just having the right device, but getting all the necessary permissions and installing applications, often with precious little guidance from hiring managers as to what is actually needed.”
“Too often, IT is given just days to equip new starters, leading to rushed setups, tech issues, and bad first impressions. Organizations cannot afford to let talent slip through their fingers this easily, which is why HR and IT must become an employee experience ‘Super Team’, collaborating to understand all the tools a new starter needs. These discussions should happen in advance, with HR and IT working together to project hiring plans that detail the roles, locations, seniority, and digital needs of new hires. Not doing this can be costly not just for rehiring, but for other issues like negotiating software licenses – organizations risk overpaying instead of securing better bulk rates upfront.”
Based on Nexthink analysis of the US labor market, IT salaries, rehiring costs and research around onboarding issues, 117,711 IT or tech hires each year will have an underwhelming or terrible onboarding experience, with 29,428 leaving their role. This equates to 8% of the projected IT roles that will be created each year in the US from 2023-2033. With the average cost of replacing a technical role estimated to be $76,703, US organizations are wasting $2.2bn annually replacing IT or technology hires lost to poor onboarding processes.
This is why organizations must rethink how HR and IT work together and break down silos to create collaborative “Super Teams” that will ensure a smooth, efficient onboarding process. To do this, organizations should:
- Develop a Shared Understanding – IT and HR must collaborate from the outset to ensure that IT recognizes that every tech initiative impacts the employee journey, while HR should deepen its understanding of IT tools and decisions.
- Integrate Feedback & Data – IT and HR must adopt a united front by combining technical performance data with real user feedback to understand pain points, align on metrics, and make improvements to the onboarding experience.
- Automate Where Possible – Reduce manual effort in onboarding by leveraging automation that integrates with IT and HR workflows to automate routine tasks, such as notifying IT about new joiners.
“In my experience in the trenches, a cumbersome on-boarding process can have all sorts of consequences,” said Flower. “From slow new-hire ramp up to productivity, to staff churn and negative online reviews, and internal reputational damage as business areas get frustrated with the process. So HR and IT, along with the business partner, need to be in lockstep for every single on-boarding process step to ensure a great first impression, faster employee ramp-up, and long-lasting careers within the organization.”
To learn more, visit www.nexthink.com.
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