Through the partnership, customers will be enabled to accelerate innovation, enhance operational efficiency, and unlock new growth opportunities. This will allow them to gain IT asset visibility, manage the rising costs of software, and build a solid data foundation to support AI, security, and modernisation initiatives. It will improve employee and customer experiences by delivering end-to-end solutions that automate and optimise platform services. In addition, this approach maximises ROI and ensures an intuitive user experience, making it easier for employees to perform their tasks efficiently – thus, being quicker and better for clients which drives their satisfaction.
“Enterprises navigating cloud-first strategies face the challenge of modernising applications to maximise the value of existing software and hardware investments. SoftwareOne has been a proud ServiceNow Elite partner for years, helping our joint customers unlock the value of their software, cloud, and technology investments,” said Raphael Erb, CEO at SoftwareOne. “This strategic partnership represents a natural progression in our shared mission to help organisations digitally transform while optimising their IT ecosystems. The newly released offering will drive savings and growth for customers at a time of rapid transformation, when cost savings and consolidation matter more than ever.”
“As businesses navigate economic uncertainty, the need to reduce costs while maintaining momentum is more critical than ever,” said Erica Volini, SVP Global Partnerships and Channels at ServiceNow. “Our partnership with SoftwareOne is strategically designed to help organisations manage these pressures and deliver lasting value even in challenging times. This collaboration emphasises both companies’ commitment to customer-centric innovation, operational excellence, and measurable business impact. It underscores our shared commitment to empower customers to unlock new opportunities for innovation and growth at scale.”
SoftwareOne supports customers globally in gaining visibility into their IT estate, resource consumption, costs, and risks, while automating time-consuming processes. As a ServiceNow Elite partner since 2017 with key competencies and over 350 ServiceNow certifications, SoftwareOne’s expertise in particular focuses on Germany, Austria and Switzerland (DACH), The Netherlands, UK, France, and North America. Its capabilities were further strengthened by the acquisition of Beniva Consulting, a provider of professional services for the implementation of the ServiceNow platform.
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