NetAlly, a leader in handheld network testing solutions, today announced Ally Intelligence™, a new service that embeds expert troubleshooting guidance directly into its handheld network testers, enabling frontline engineers of any experience level to diagnose and resolve network problems faster without escalation.
“Uptime just got a whole lot easier,” said Jeff O’Mara, CEO of NetAlly. ”Ally Intelligence helps organizations scale network engineering expertise to every field tech with expert step-by-step instructions to fix complex issues right at the port without escalation.”
An Expert in Every Hand
Ally Intelligence empowers field engineers to resolve complex network issues on the spot, eliminating costly escalations to senior engineers or centralized operations teams that slow time for resolution. Built on 30 years of real-world networking expertise, it transforms NetAlly’s diagnostic results into guided troubleshooting workflows, with contextual guidance and recommended next steps, to help even junior IT professionals move from problem identification to verified results, all from the handheld tester.
With a single EZ test, a technician reaches one of two fast outcomes. If the network is proven healthy, NetAlly documents the result so the team can rule it out and move on. If there is an issue, Ally Intelligence delivers step-by-step instructions to fix it in the field, without an escalation or a return trip to the site.
Ally Intelligence is an expert system built on the millions of network tests NetAlly devices have done over three decades. It’s the fastest way to fix a network problem, and there are no tokens to track or AI slop to contend with.
Scaling Expertise Across the Team
One of the biggest challenges facing network operations teams is extending the knowledge of experienced engineers across a distributed workforce. Ally Intelligence helps make proven troubleshooting guidance available directly on NetAlly testers, giving technicians access to contextual recommendations that improve consistency and confidence in the field.
For managed service providers, systems integrators, and distributed enterprise teams, Ally Intelligence helps reduce unnecessary escalations while streamlining troubleshooting, enabling senior engineers to focus on the most complex network issues.
Enhanced Security Capabilities Across the Portfolio
In addition to including Ally Intelligence free with the AllyCare Pro subscription, the company is also expanding advanced network discovery capabilities across its product portfolio. Nmap and Discovery Monitoring, previously available only on CyberScope, are now supported on EtherScope nXG, AirCheck G3, and the LinkRunner AT 4000 for customers with active AllyCare subscriptions.
“Our goal is to help technicians solve problems faster with the tools they already carry every day,” said O’Mara. “By bringing Nmap and Discovery Monitoring to more of our testers, we’re giving network teams greater visibility into connected devices and network changes without requiring additional tools or workflows.
Available Now with AllyCare Pro
Organizations with an active AllyCare Pro subscription can begin using Ally Intelligence today on AirCheck G3, CyberScope, EtherScope nXG, and most LinkRunner products. Customers renewing AllyCare also gain access to Ally Intelligence, Link-Live collaboration, ongoing software updates, and the latest platform enhancements.
To learn more, visit netally.com.