Nexthink Unveils AI Drive to Help Organizations Close ‘AI Value Gap’

Nexthink, the leader in digital employee experience (DEX) management, today launched AI Drive, a new tool within its Infinity platform. AI Drive helps organisations to close the “AI value gap” by providing visibility into adoption, practical guidance and measurable outcomes to increase enterprise productivity and employee confidence.

Despite 96% of IT leaders agreeing that generative AI will significantly transform how organizations operate in the coming years, concerns around return on investment are mounting. MIT research shows 95% of AI projects yield no measurable business return.

“The gap between the revolutionary potential of AI and the reality for most businesses is huge,” commented Pedro Bados, CEO and co-founder, Nexthink. “Organizations have committed billions, yet less than half (47%) of employees have the requisite digital dexterity to adapt. Productivity gains are stalling as a result, employees are frustrated, and leadership teams lack answers to basic questions: how are AI tools currently used across the organization, where are the time savings, and what measurable benefits are these tools bringing to the business?”

AI Drive is designed to eliminate this problem by consolidating visibility, usage, guidance, and measurement into a single vantage point. By combining usage data, robust DEX insights and user sentiment analysis, it uncovers employee pain points and adoption barriers, enabling organizations to act with targeted training, communication, and support. This ensures employees gain confidence, build trust in AI, and achieve productivity benefits faster.

AI Drive tracks both general-purpose tools including ChatGPT, Gemini, Copilot, and Claude, as well as workplace AI such as Microsoft 365 Copilot, Salesforce Einstein, ServiceNow, Workday and custom tools, ensuring no part of the AI landscape is overlooked. With benchmarks from over 1000 global organizations also available, AI Drive shows leaders whether they are ahead or falling behind in realising AI value, using key metrics such as employee engagement time

Key features of AI drive include:

• Visibility: Gain oversight of the full AI landscape, eliminating blind spots and enabling governance, compliance, and informed investment.
• Usage: Discover how top performers succeed, gain evidence of which use cases create value, and direct adoption strategies accordingly.
• Guidance: Supports employees in gaining confidence with AI tools faster and helps replicate proven success from champions to the broader workforce.
• Measurement: Deliver board-ready dashboards that translate AI activity into ROI while providing leaders with context through benchmarking.

“This is not about slowing down AI, it’s about making it sustainable,” added Bados. “Those who can measure and steer AI will not just withstand the shift; they will define the next era of transformation. But that is only possible if businesses can track how every AI tool is used across the organization, empowering employees to use them with confidence and precision, while giving leaders visibility into outcomes and productivity at scale.”

AI Drive will be available to all Nexthink Workplace Experience customers at no additional cost from October 30^th. Visit Nexthink Experience in London (September 30 – October 1) or Boston (October 13-14) to find out more.